Refund & Service Policy

Last updated: January 2025

This Refund & Service Policy outlines the terms related to service bookings, payments, cancellations, and refunds for Pure Water Solutions. By booking our services, you agree to this policy.

1. Service Booking

Services can be booked via phone, WhatsApp, or our website contact form. All service requests are subject to availability and confirmation.

2. Inspection & Visit Charges

Inspection or visit charges may apply in certain cases. These charges are non-refundable once a technician visit has been scheduled or completed.

3. Advance Payments

Any advance payment made towards service or product purchase is non-refundable once the service process has started or spare parts have been arranged.

4. Service Cancellation

  • Cancellations must be informed before the technician is dispatched.
  • If cancellation occurs after dispatch, visit charges may be applicable.

5. Refund Eligibility

Refunds will be considered only under the following conditions:

  • Service could not be provided due to unavailability from our side
  • Duplicate payment made by the customer

6. Non-Refundable Cases

  • Completed services
  • Used or installed spare parts
  • Incorrect information provided by the customer
  • Change of mind after service completion

7. Refund Process

Approved refunds will be processed within 7–10 working days through the original mode of payment.

8. Product Warranty

Warranty for RO systems or spare parts is governed solely by the manufacturer’s warranty terms. Pure Water Solutions does not provide independent warranties unless explicitly mentioned.

9. Service Quality

If you are not satisfied with the service, please contact us within 24 hours of service completion so we can address your concern.

10. Policy Updates

Pure Water Solutions reserves the right to update or modify this policy at any time without prior notice.

11. Contact Information

For questions related to refunds or services, please contact:

Pure Water Solutions
Datta Mandir Road, Wakad, Pune
Phone: +91 8860340003
Email: Gangapurebaswaraj5@gmail.com

← Back to Home